Privacy Policy

Last updated: 12 October 2026

Tobiko Adventures (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect when you visit tobikoadventures.com, enquire about or book a trip, and how we use and protect it.

1. Who we are

Tobiko Adventures is a tour operator based in Arusha, Tanzania, and is the data controller for the information described in this policy.

Tobiko Adventures, Arusha, Tanzania · Email: info@tobikoadventures.com · WhatsApp: +255 763 222 443

2. Information we collect

• Enquiry and booking details – name, email, phone/WhatsApp number, country, travel dates, group size, preferences and anything you choose to tell us in our forms or messages.
• Travel details needed to deliver your trip – passport details for park and Kilimanjaro permits, dietary or mobility needs you share with us, emergency contact and flight details.
• Website usage data – anonymous statistics such as pages visited and device type, collected with privacy-friendly analytics and cookies (see our Cookie Policy).

3. How we use your information

• To answer enquiries and prepare personalised itineraries and quotes.
• To book and deliver your trip – including sharing necessary details with lodges, parks, airlines and guides.
• To send important pre-travel information and keep in touch during your trip.
• To improve our website and services.
• To meet legal, accounting and tax obligations.

We never sell your personal data. We only send marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Legal basis

We process your data to take steps at your request before entering a contract, to perform our contract with you, to comply with legal obligations, and based on our legitimate interest in running and improving our business – or your consent where required.

5. Sharing your information

We share only the data required to deliver your trip with trusted suppliers (accommodation, airlines, national park authorities, insurers if requested) and with service providers that help us run our website and email. Some of these may be located outside Tanzania; we take reasonable steps to ensure your data is protected.

6. How long we keep your data

We keep enquiry data for up to 2 years and booking records for as long as required by law (typically up to 7 years for financial records), after which they are deleted or anonymised.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, contact us at info@tobikoadventures.com. You may also complain to your local data protection authority.

8. Security

Our website uses SSL encryption and we restrict access to personal data to staff who need it to plan and run your trip.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.